Foiling Freaks Returns, Refunds, and Replacements Policy

Effective date: January 31, 2026

This policy explains how returns, refunds, replacements, and shipping issues are handled for items sold on the Foiling Freaks website. Because many of our products are made-to-order, return options vary by product category.

Overview

Foiling Freaks sells products in three categories:

• Nut Buster 3000 (Foiling Freaks-made) — custom handmade, built to order
• Sticker Shop (fulfilled by Printful) — printed on demand
• Merch Shop (fulfilled by Gelato) — printed on demand (mugs, shirts, etc.)

Nut Buster 3000 Return Policy

Custom, handmade, made-to-order

The Nut Buster 3000 is handmade to order. All sales are final. We do not accept returns, exchanges, or cancellations once production has started.

No returns

No returns or exchanges are accepted for the Nut Buster 3000 for any reason, including (but not limited to) change of mind, ordering errors, cosmetic preferences, or fit/compatibility expectations.

No warranty

The Nut Buster 3000 is sold as-is with no warranty (express or implied). We do not offer repairs, replacements, or guarantees for durability, fitness for a particular purpose, or ongoing performance.

Sticker Shop Return Policy

Fulfillment partner: Printful Help Center

Because stickers are produced on demand, we do not accept returns or exchanges for change of mind (including ordering the wrong size/quantity, or simply not liking the item). This aligns with Printful's made-to-order policy.

Problems we will fix (replacement or refund)

If there's an issue that's considered a quality/fulfillment problem (for example, a misprint, damage, defect, or a manufacturing/fulfillment error), we'll work with Printful to provide a replacement or refund, as appropriate. In these cases, you typically do not need to ship the item back.

Time limits for reporting issues

• Damaged, misprinted, or defective items: report within 30 days of delivery.
• Lost in transit: report within 30 days of the estimated delivery date.

Returned-to-sender, wrong address, or unclaimed shipments

If a package is returned due to an incorrect/insufficient address, unclaimed delivery, or similar shipping issues, reshipping typically involves new shipping charges.

All Other Merch Return Policy

Fulfillment partner: Gelato Support

Merch Shop items are made-to-order through Gelato.

No standard returns (made-to-order)

Gelato-produced merchandise is made specifically for each order. Returns are not supported, and there is no general return address.

Quality guarantee (damage, defect, or print issues)

If there is a verified quality issue, Gelato's process is generally:

• Report the issue within 30 days of receiving the item.
• If validated, a replacement is sent.
• If a replacement is not feasible, a refund may be offered.

Examples of covered issues include damage in transit (not caused by customer-provided content), incorrect quantity, or product quality problems.

Lost packages

If a package is lost in transit, contact us within 30 days of the estimated delivery date to arrange a replacement.

Returned-to-sender, wrong address, or unclaimed shipments

If an order is returned to the sender:

• You may need to place a new order (generally within 30 days of the estimated delivery date) and contact us so Gelato can investigate and, in some cases, arrange a product-price refund for the replacement order (you typically still pay shipping).
• If the address is incorrect or insufficient, or the package is unclaimed, the shipment may be returned and disposed of; a replacement generally requires a new order.

How to request a replacement or refund review

(For Printful/Gelato fulfilled items only)

To help us resolve your issue quickly, please get in touch with us via the website's contact method and include:

• Order number
• Email used at checkout
• Item(s) affected
• A short description of the issue
• Clear photos of: the product problem & the shipping box/packaging (especially if damaged)

Photos can be sent as attachments by replying to the contact confirmation email. Deadlines matter: both Printful and Gelato have time windows for claims (often 30 days).

Refund method and timing

When a refund is approved, it is usually issued back to the original payment method when possible. Processing times vary by payment provider and bank.

Policy updates

We may update this policy as our store and fulfillment systems evolve. The "Effective date" above reflects the most recent revision.